Living in a rural area comes with positives and negatives, while it is a very benevolent and peaceful countryside the downfall is that residents often have no choices of utility companies to obtain their needed utilities from -- many times forced to sign up and pay the price or go without that particular service. For decades we have been with one telephone company that provides our household with a residential land line and small business broadband, their name has changed countless times due to corporation buyouts; at current they are known merely as Windstream. Windstream provides this household with a semi-tolerable phone and broadband service when that service functions, unfortunately the wicked witch is disguise in the Windstream business name as it seems to melt into a puddle of dysfunction each and every time it rains; be it a flood or a drizzle. As a small business owner, my sustainability comes from a stable connection; however, I am forced into miserable frustration with a single provider due solely to my location.
Windstream fails to provide acceptable service to resolve their problems, caring little to none about their paying customers and small businesses when such problems arise. This review has been written as a “personal” testimony to unacceptable frustration. With Windstream, my account file is filled with a plethora of “support tickets” and “notations” from field workers/repair technicians; as for over a year my Windstream service fails once a month or each time droplets of rain fall from the grand sky. Windstream seems to not care about the information that is in the file nor do they look to see the notations that have been made from the repair technicians, who wish to do their job correctly and provide a resolve for their pay. I have never encountered problem with these line men who have been great at attempting to assist and explaining why a resolve was not met. Their notes, which I have seen and have copies of, implicitly state the issue is with the line when wet; their meters will not provide a signal of the trouble when dry. A basic notation allows support to know that my home is at a priority level due to the duration of time with the incurred problem, so to dispatch them immediate to the repair ticket filing. Windstream will always send a educated service tech out but it never is until two or three days following the initial ticket placement, the line at this time has came back on and is dry -- thus in ten miles of cable there is no indication of which pole to pole break the trouble occurs.
Our initial problem was explained in full detail by the gracious line workers that have came in gaggles to my home. Moister builds in these old and outdated lines placed up I found out today in 1974, the lines are necessitate for replacement to the new standard line. However, to get those lines to be replaced it takes an act of Congress, they will not replace due to “cost saving” measures. The moister build up cause’s two lines to touch and cross, thus the phone sensors default on their duty causing static which in turn forces the shutdown of high speed Internet services. Often explain by the use of the word “haunted” the lines slowly return service when that moister drives and the crossed wires separate; drying is caused by the sun and also with any wind. At the outage point, the home is without services that include being without functioning 9-1-1 service, whereas this state has mandated that with or without service by phone all households must have emergency land line access. Windstream apparently ignores such state order as they have no problem letting customers go for days without such. Living with terminal illness and having a fiancé that loves to “test” his chances on the edge, chances are pretty good we will need to use 9-1-1. Chances are also very good that at the time we need emergency services we will not have access to those. Windstream is aware of the health issues I have and the initial call was wonderful when I made them aware, years prior, I just wish they would now honor those promises made to me.
I am often left to question if Windstream cares, I frequently call to report the troubles and I walk always feeling that they only give me information to shut me up; and will send someone out when taking their own sweet time to do so -- ending up in a repair not able to be made as it should. This to me is highly unacceptable from a utility company that is the only choice for this beloved rural area. If I lived a mile north, I could qualify for cable through Comcast. Those with new homes have new lines going into the home, such as my neighbor who has maintained her connection each time I go without; Windstream provides them with no problems and she has rave reviews for such quick service – however, gave up on a land-line option due to family monetary issues. I can only desire the great service from Windstream that my neighbor attains at all times. I also wish to add an interesting notation I was told, in secret, by Mario at Broadband Support; to save cost broadband service is run through voice lines and that should never happen due to the speed pulled being capped. This means that while I pay for a certain speed to meet my home business and connective needs, I only get less than half due to the 1974 outdated line bringing me “corporation cost cutting service”. As a test of knowledge I called Windstream to inquire about paying for the highest speed they offer, I was served exceptionally and only asked to confirm a few things; I then told them that the lines into my home would not even pull the speed I have listed -- they acted as angels of unknowing but were so ready to add an additional cost to my monthly bill, pitching that I could also get a great bundle with television services for an additional $39.99.
As an unstable green light blinks evocative of my problems and lack of high speed internet service, I am left with the overall impression and opinion that Windstream neglects customers with prolonged problems. Perhaps, since they do not dispatch the technicians as they should they see me as “the one who cries wolf” when even the line workers know that is not true; you must remember office workers have no idea as to what the hardworking men in the field do. Today, my small business losses were near to $500 as I could not meet the date on two contacts I had. Today I have mentioned that to hear “we are sorry”, but will sorry bring back the payment to three small bills; will “we are sorry” sustain my household? Never has Windstream, offered a credit on my monthly bill, reflective of that apology and desire to make a horrific problem right -- nor have they admitted to their mistakes of not peaking at the charts to see notations made. I am considering knowing the legalities, with Windstream being the only offered provider; I am also requesting that my bill be credited in an amount to satisfy and reflect the errors made as well as appealing that they replace out dated lines to my home. Preceding losses in income average about $250 each outage, while today my losses were $500; tomorrow that loss could very well be my business.
Know your utilities, if you are new to the area ask around and research reviews like mine; if you have a choice always make sure that you make the best choice for your business and family. Knowledgably be aware that saving money always comes at a incurred cost, it’s what that cost is that will set you back each month. Personally, I would praise Windstream for their amazing line workers and their helpful call center numbers giving the fact that I have acceptable service to my home without money damages greater than the flood of rain that seems to pour lately. Windstream has amazing tech support leaders on Twitter, @Windstream, ready to help the customer; Monday thru Friday -- this must be highlighted as these workers are great at attempting that help needed about everything offered. Please note I plan to update such review with an acceptable resolve or another horror story, giving that fix two to four days; as we are expecting downpours for days. At this time I will be more than happy to professionally update you on if a resolve was met; for what seems as the thousandth time.
Windstream Review Information:
Cost For Service: $94.29 monthly (includes taxes)
Chances I Would Recommend This Utility Service: Low/Poor
Satisfaction With This Utility Service: Low/Poor
Friendliness of Tech Support: Medium to High
Ability of Line Workers and Techs: Excellent
Ability to Resolve Problems: Low/Poor
Average Time Per Visit: 24-72 Hours
Overall Option: Low to Medium
© Copyright Hollywood Geek Chic 2010
Cost For Service: $94.29 monthly (includes taxes)
Chances I Would Recommend This Utility Service: Low/Poor
Satisfaction With This Utility Service: Low/Poor
Friendliness of Tech Support: Medium to High
Ability of Line Workers and Techs: Excellent
Ability to Resolve Problems: Low/Poor
Average Time Per Visit: 24-72 Hours
Overall Option: Low to Medium
© Copyright Hollywood Geek Chic 2010
Living in a rural area comes with positives and negatives, while it is a very benevolent and peaceful countryside the downfall is that residents often have no choices of utility companies to obtain their needed utilities from -- many times forced to sign up and pay the price or go without that particular service. For decades we have been with one telephone company that provides our household with a residential land line and small business broadband, their name has changed countless times due to corporation buyouts; at current they are known merely as Windstream. Windstream provides this household with a semi-tolerable phone and broadband service when that service functions, unfortunately the wicked witch is disguise in the Windstream business name as it seems to melt into a puddle of dysfunction each and every time it rains; be it a flood or a drizzle. As a small business owner, my sustainability comes from a stable connection; however, I am forced into miserable frustration with a single provider due solely to my location.
Windstream fails to provide acceptable service to resolve their problems, caring little to none about their paying customers and small businesses when such problems arise. This review has been written as a “personal” testimony to unacceptable frustration. With Windstream, my account file is filled with a plethora of “support tickets” and “notations” from field workers/repair technicians; as for over a year my Windstream service fails once a month or each time droplets of rain fall from the grand sky. Windstream seems to not care about the information that is in the file nor do they look to see the notations that have been made from the repair technicians, who wish to do their job correctly and provide a resolve for their pay. I have never encountered problem with these line men who have been great at attempting to assist and explaining why a resolve was not met. Their notes, which I have seen and have copies of, implicitly state the issue is with the line when wet; their meters will not provide a signal of the trouble when dry. A basic notation allows support to know that my home is at a priority level due to the duration of time with the incurred problem, so to dispatch them immediate to the repair ticket filing. Windstream will always send a educated service tech out but it never is until two or three days following the initial ticket placement, the line at this time has came back on and is dry -- thus in ten miles of cable there is no indication of which pole to pole break the trouble occurs.
Our initial problem was explained in full detail by the gracious line workers that have came in gaggles to my home. Moister builds in these old and outdated lines placed up I found out today in 1974, the lines are necessitate for replacement to the new standard line. However, to get those lines to be replaced it takes an act of Congress, they will not replace due to “cost saving” measures. The moister build up cause’s two lines to touch and cross, thus the phone sensors default on their duty causing static which in turn forces the shutdown of high speed Internet services. Often explain by the use of the word “haunted” the lines slowly return service when that moister drives and the crossed wires separate; drying is caused by the sun and also with any wind. At the outage point, the home is without services that include being without functioning 9-1-1 service, whereas this state has mandated that with or without service by phone all households must have emergency land line access. Windstream apparently ignores such state order as they have no problem letting customers go for days without such. Living with terminal illness and having a fiancé that loves to “test” his chances on the edge, chances are pretty good we will need to use 9-1-1. Chances are also very good that at the time we need emergency services we will not have access to those. Windstream is aware of the health issues I have and the initial call was wonderful when I made them aware, years prior, I just wish they would now honor those promises made to me.
I am often left to question if Windstream cares, I frequently call to report the troubles and I walk always feeling that they only give me information to shut me up; and will send someone out when taking their own sweet time to do so -- ending up in a repair not able to be made as it should. This to me is highly unacceptable from a utility company that is the only choice for this beloved rural area. If I lived a mile north, I could qualify for cable through Comcast. Those with new homes have new lines going into the home, such as my neighbor who has maintained her connection each time I go without; Windstream provides them with no problems and she has rave reviews for such quick service – however, gave up on a land-line option due to family monetary issues. I can only desire the great service from Windstream that my neighbor attains at all times. I also wish to add an interesting notation I was told, in secret, by Mario at Broadband Support; to save cost broadband service is run through voice lines and that should never happen due to the speed pulled being capped. This means that while I pay for a certain speed to meet my home business and connective needs, I only get less than half due to the 1974 outdated line bringing me “corporation cost cutting service”. As a test of knowledge I called Windstream to inquire about paying for the highest speed they offer, I was served exceptionally and only asked to confirm a few things; I then told them that the lines into my home would not even pull the speed I have listed -- they acted as angels of unknowing but were so ready to add an additional cost to my monthly bill, pitching that I could also get a great bundle with television services for an additional $44.99.
As an unstable green light blinks evocative of my problems and lack of high speed internet service, I am left with the overall impression and opinion that Windstream neglects customers with prolonged problems. Perhaps, since they do not dispatch the technicians as they should they see me as “the one who cries wolf” when even the line workers know that is not true; you must remember office workers have no idea as to what the hardworking men in the field do. Today, my small business losses were near to $500 as I could not meet the date on two contacts I had. Today I have mentioned that to hear “we are sorry”, but will sorry bring back the payment to three small bills; will “we are sorry” sustain my household? Never has Windstream, offered a credit on my monthly bill, reflective of that apology and desire to make a horrific problem right -- nor have they admitted to their mistakes of not peaking at the charts to see notations made. I am considering knowing the legalities, with Windstream being the only offered provider; I am also requesting that my bill be credited in an amount to satisfy and reflect the errors made as well as appealing that they replace out dated lines to my home. Preceding losses in income average about $250 each outage, while today my losses were $500; tomorrow that loss could very well be my business.
Windstream fails to provide acceptable service to resolve their problems, caring little to none about their paying customers and small businesses when such problems arise. This review has been written as a “personal” testimony to unacceptable frustration. With Windstream, my account file is filled with a plethora of “support tickets” and “notations” from field workers/repair technicians; as for over a year my Windstream service fails once a month or each time droplets of rain fall from the grand sky. Windstream seems to not care about the information that is in the file nor do they look to see the notations that have been made from the repair technicians, who wish to do their job correctly and provide a resolve for their pay. I have never encountered problem with these line men who have been great at attempting to assist and explaining why a resolve was not met. Their notes, which I have seen and have copies of, implicitly state the issue is with the line when wet; their meters will not provide a signal of the trouble when dry. A basic notation allows support to know that my home is at a priority level due to the duration of time with the incurred problem, so to dispatch them immediate to the repair ticket filing. Windstream will always send a educated service tech out but it never is until two or three days following the initial ticket placement, the line at this time has came back on and is dry -- thus in ten miles of cable there is no indication of which pole to pole break the trouble occurs.
Our initial problem was explained in full detail by the gracious line workers that have came in gaggles to my home. Moister builds in these old and outdated lines placed up I found out today in 1974, the lines are necessitate for replacement to the new standard line. However, to get those lines to be replaced it takes an act of Congress, they will not replace due to “cost saving” measures. The moister build up cause’s two lines to touch and cross, thus the phone sensors default on their duty causing static which in turn forces the shutdown of high speed Internet services. Often explain by the use of the word “haunted” the lines slowly return service when that moister drives and the crossed wires separate; drying is caused by the sun and also with any wind. At the outage point, the home is without services that include being without functioning 9-1-1 service, whereas this state has mandated that with or without service by phone all households must have emergency land line access. Windstream apparently ignores such state order as they have no problem letting customers go for days without such. Living with terminal illness and having a fiancé that loves to “test” his chances on the edge, chances are pretty good we will need to use 9-1-1. Chances are also very good that at the time we need emergency services we will not have access to those. Windstream is aware of the health issues I have and the initial call was wonderful when I made them aware, years prior, I just wish they would now honor those promises made to me.
I am often left to question if Windstream cares, I frequently call to report the troubles and I walk always feeling that they only give me information to shut me up; and will send someone out when taking their own sweet time to do so -- ending up in a repair not able to be made as it should. This to me is highly unacceptable from a utility company that is the only choice for this beloved rural area. If I lived a mile north, I could qualify for cable through Comcast. Those with new homes have new lines going into the home, such as my neighbor who has maintained her connection each time I go without; Windstream provides them with no problems and she has rave reviews for such quick service – however, gave up on a land-line option due to family monetary issues. I can only desire the great service from Windstream that my neighbor attains at all times. I also wish to add an interesting notation I was told, in secret, by Mario at Broadband Support; to save cost broadband service is run through voice lines and that should never happen due to the speed pulled being capped. This means that while I pay for a certain speed to meet my home business and connective needs, I only get less than half due to the 1974 outdated line bringing me “corporation cost cutting service”. As a test of knowledge I called Windstream to inquire about paying for the highest speed they offer, I was served exceptionally and only asked to confirm a few things; I then told them that the lines into my home would not even pull the speed I have listed -- they acted as angels of unknowing but were so ready to add an additional cost to my monthly bill, pitching that I could also get a great bundle with television services for an additional $44.99.
As an unstable green light blinks evocative of my problems and lack of high speed internet service, I am left with the overall impression and opinion that Windstream neglects customers with prolonged problems. Perhaps, since they do not dispatch the technicians as they should they see me as “the one who cries wolf” when even the line workers know that is not true; you must remember office workers have no idea as to what the hardworking men in the field do. Today, my small business losses were near to $500 as I could not meet the date on two contacts I had. Today I have mentioned that to hear “we are sorry”, but will sorry bring back the payment to three small bills; will “we are sorry” sustain my household? Never has Windstream, offered a credit on my monthly bill, reflective of that apology and desire to make a horrific problem right -- nor have they admitted to their mistakes of not peaking at the charts to see notations made. I am considering knowing the legalities, with Windstream being the only offered provider; I am also requesting that my bill be credited in an amount to satisfy and reflect the errors made as well as appealing that they replace out dated lines to my home. Preceding losses in income average about $250 each outage, while today my losses were $500; tomorrow that loss could very well be my business.
Know your utilities, if you are new to the area ask around and research reviews like mine; if you have a choice always make sure that you make the best choice for your business and family. Knowledgably be aware that saving money always comes at a incurred cost, it’s what that cost is that will set you back each month. Personally, I would praise Windstream for their amazing line workers and their helpful call center numbers giving the fact that I have acceptable service to my home without money damages greater than the flood of rain that seems to pour lately. Windstream has amazing tech support leaders on Twitter, @Windstream, ready to help the customer; Monday thru Friday -- this must be highlighted as these workers are great at attempting that help needed about everything offered. Please note I plan to update such review with an acceptable resolve or another horror story, giving that fix two to four days; as we are expecting downpours for days. At this time I will be more than happy to professionally update you on if a resolve was met; for what seems as the thousandth time.
Windstream Review Information:
Cost For Service: $94.29 monthly (includes taxes)
Chances I Would Recommend This Utility Service: Low/Poor
Satisfaction With This Utility Service: Low/Poor
Friendliness of Tech Support: Medium to High
Ability of Line Workers and Techs: Excellent
Ability to Resolve Problems: Low/Poor
Average Time Per Visit: 24-72 Hours
Overall Option: Low to Medium
© Copyright Hollywood Chic 2010
Cost For Service: $94.29 monthly (includes taxes)
Chances I Would Recommend This Utility Service: Low/Poor
Satisfaction With This Utility Service: Low/Poor
Friendliness of Tech Support: Medium to High
Ability of Line Workers and Techs: Excellent
Ability to Resolve Problems: Low/Poor
Average Time Per Visit: 24-72 Hours
Overall Option: Low to Medium
© Copyright Hollywood Chic 2010
